Privacy Policy

Data We Collect

We collect only the personal data necessary to plan and deliver exceptional events. This includes identity data, contact data, event details, and technical data from website usage.

• Identity data: full name, title, date of birth (for age verification at casino-themed events).
• Contact data: email address, phone number, postal address.
• Event data: event date, venue, guest count, preferences, dietary requirements, accessibility needs.
• Financial data: payment card details for deposits and final invoices (processed securely by third-party payment providers).
• Technical data: IP address, browser type, device information, and pages visited on our website.
• Communication data: records of correspondence via email, phone, or contact forms.

No gambling, betting software, or real-money stakes are involved in any casino entertainment.

How We Use Your Data

We process personal data to provide our event planning services, manage bookings, comply with legal obligations, and, where you have consented, send marketing communications.

Lounge entertainment is strictly offline with no gambling, betting software, or real-money stakes.

Data Sharing and Disclosure

We share personal data only with trusted third parties who assist in delivering our event services, and we require them to protect your data.

• Venue partners and caterers for event logistics.
• Professional croupiers and entertainment staff (strictly offline, no gambling).
• Payment processors for secure transactions.
• IT and website hosting providers.
• Legal and accounting professionals when required.
• Regulatory authorities if legally compelled.

All lounge entertainment is provided by professional croupiers for entertainment only, with no real-money stakes.

International Data Transfers

Galaqevon primarily stores and processes personal data within the United Kingdom. In limited cases, data may be transferred to service providers in countries with adequate data protection standards or under appropriate safeguards.

We rely on UK adequacy regulations or Standard Contractual Clauses for any international transfers. We ensure that any third party receiving data provides an equivalent level of protection.

Data Retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including legal, accounting, and reporting requirements.

• Event inquiry data: retained for up to 24 months after last contact unless a contract is formed.
• Client and event records: retained for 7 years after the event to comply with tax and legal obligations.
• Marketing data: retained until consent is withdrawn or the data is no longer needed.
• Website analytics data: anonymized or deleted after 26 months.

Your Data Protection Rights

Under UK GDPR, you have several rights regarding your personal data. You can exercise these rights by contacting us using the details provided in this policy.

• Right of access: request a copy of your personal data.
• Right to rectification: correct inaccurate or incomplete data.
• Right to erasure: request deletion of your data in certain circumstances.
• Right to restrict processing: limit how we use your data.
• Right to data portability: receive your data in a structured, machine-readable format.
• Right to object: object to processing based on legitimate interests or direct marketing.
• Right to withdraw consent: withdraw consent at any time for marketing communications.

To exercise any of these rights, contact us at [email protected] or call +44 20 7629 4183.

Cookies and Tracking Technologies

Our website uses essential cookies to ensure functionality and, with your consent, analytics cookies to improve user experience. We do not use cookies for gambling or betting purposes.

• Essential cookies: necessary for website operation, such as security and session management.
• Analytics cookies: help us understand how visitors use the site (e.g., page views, time on site).
• Marketing cookies: used only if you have consented to receive targeted advertising.
• Cookie preferences: you can manage cookie preferences through your browser settings or our cookie consent banner.

No betting software or real-money gambling is involved.

Security Measures

We implement appropriate technical and organizational measures to safeguard personal data against unauthorized access, alteration, disclosure, or destruction.

• Encryption of data in transit and at rest.
• Access controls and regular staff training on data protection.
• Secure payment processing through PCI-DSS compliant providers.
• Regular security assessments and updates.

Changes to This Policy and Contact

We may update this privacy policy from time to time. The latest version will always be available on this page with the effective date. For any privacy-related questions or to exercise your rights, please contact us.